PACS and VASS Hardware and Software Maintenance Support Services

The Princeton Plasma Physics Laboratory (PPPL) is seeking a comprehensive, high-availability hardware and software maintenance support contract for its integrated electronic physical security platforms. The selected service provider will ensure continuous operational readiness, regulatory compliance, and rapid emergency troubleshooting for PPPL's Physical Access Control Systems (PACS) and Video Assessment and Surveillance Systems (VASS). The contract will cover various software platforms and integrations, including RS2 AccessIT, HID PIV Class, Avigilon, and Easy Lobby, as well as field infrastructure and hardware such as access control devices, video surveillance infrastructure, and server and workstation infrastructure. The service provider must have experience in integrating RS2 AccessIT software controls with HID PIV Class high-assurance card readers and must be able to provide scheduled preventative maintenance, software lifecycle management, and active software subscription/license renewals. • The contract will have a one-year base period with four subsequent one-year renewal options. • The service provider must maintain an operational office or dispatch center within a 100-mile radius of the facility. • The service provider must comply with the Service Contract Act (SCA) under federal rules and ensure that all field labor categories are paid in accordance with the applicable SF98 Service Contract Act Wage Determination for Middlesex County, New Jersey. • The service provider must submit a valid Certificate of Insurance (COI) prior to contract award and the commencement of any on-site activities. • The service provider must register with PPPL's Supplier Management System (SMS) and ensure that remittance addresses printed on the invoice are consistent with the information provided to PPPL during the onboarding process.