60-00000-25-00010 - NG-911 Systems and Related Hardware, Software and Services

The State of New Mexico is seeking proposals for the procurement of Next Generation 911 (NG-911) call handling systems, related hardware, software, and services. The purpose of this RFP is to establish a contract through competitive negotiations for the provision of these systems and services. The proposed solutions must ensure that dialing 911 in an emergency situation does not affect the ability to access emergency services, and must be interoperable with legacy, transitional, and i3 solutions provided by other disparate systems. The NM911 Program is seeking contractors to provide continuous, reliable operations of call handling infrastructure by securing expert technical support for remote monitoring and effective management of system performance, on-site support, maintenance, repair, and issue resolution. Key aspects of the job include: • Providing NG-911 call handling systems and related services • Ensuring interoperability with legacy, transitional, and i3 solutions • Securing expert technical support for remote monitoring and system performance management • Providing on-site support, maintenance, repair, and issue resolution • Establishing multiple Statewide Price Agreements for NG-911 systems and services