RFP 26-022 Mass Communication Notification System

Arkansas Tech University is seeking a campus‑wide mass‑communication and emergency notification platform that can deliver alerts via SMS, voice, email, push notifications, desktop pop‑ups, digital signage and CAP‑enabled public‑address systems. The solution must include a mobile admin app, integrate with the university’s Banner SIS, support SSO (SAML/ADFS) with MFA, provide real‑time dashboards, message templates, reporting, and 24/7 support. The contract will be awarded on a one‑year initial term with optional extensions up to seven years. • Multi‑channel alerting (SMS/MMS, voice, email, push, desktop, digital signage, CAP). • Integration points: Ellucian Banner (SFTP/API), SAML/ADFS SSO, Alertus beacons, existing digital signage, and future PA/siren systems. • Security & compliance: FERPA, GDPR, NIST, AES‑256 at rest, TLS 1.2+ in transit, audit trails, 99.9 % uptime SLA. • Deliverables: fully operational system (production & sandbox), project plan, documentation, training, reporting, and 24/7 support. • Evaluation weighted 30 % cost, 20 % message/data management, 20 % performance/reliability, 20 % deliverables, 10 % references.