Unified Communications Solutions

The State of Georgia is issuing a statewide eRFP to establish convenience‑source contracts for Unified Communications Solutions (UCaaS and CCaaS). The contract will serve all Georgia state agencies, colleges, universities, and local governments, allowing them to procure cloud‑based voice, video, messaging, contact‑center, and related professional services. Suppliers must be authorized resellers of major UC publishers, demonstrate government experience, and agree to stringent licensing, data‑ residency, and support requirements. The solicitation includes a mandatory cost workbook with discount‑off‑MSRP pricing and optional value‑added services. • Scope includes cloud UC platforms, contact‑center as a service, AI‑driven features, integration with existing agency systems, and optional peripherals (headsets, webcams, etc.). • Contract term: 1‑year initial term, with up to four one‑year renewals; a 1.25 % administrative fee applies to all sales. • Suppliers must provide detailed processes for quoting, ordering, delivery, licensing management, customer service, and compliance with Georgia security and immigration (E‑Verify) rules.