2010-10 Emergency Communications Center Voice Logging Recorder

The Town of Ledyard is seeking a vendor to supply, install, and support a complete voice logging/recording system for its Emergency Communications Center. The solution must operate continuously, record both telephone and radio communications, and integrate with existing 911 and radio systems. The contract will be awarded to the lowest responsible qualified bidder, with a one‑year warranty and mandatory on‑site service response within four hours. • Supply of a 1‑unit multi‑channel voice logging recorder (hardware, software, storage, and accessories) meeting detailed technical specifications (Windows XP/2003 Server OS, MSDE/SQL database, 300 GB hot‑swap mirrored drives, 4‑hour on‑site service). • Installation, configuration, and training for town staff, including user manuals in electronic and print formats. • Ongoing support: 1‑year warranty, toll‑free help desk, and rapid on‑site service; system must be U.S. manufactured and located in a state near Connecticut. • Exclusion of Connecticut sales/use tax from the bid price; vendor must provide a detailed cost breakdown and comply with all "Meets Specification?" tables.