RFP 2016-21 Telephonic Interpretations

Covered California issued a competitive solicitation (Solicitation #2016‑21) for statewide telephonic interpretation services to support its health‑insurance exchange. The contract is a single‑award, two‑year agreement (July 1 2017 – June 30 2019) with an optional two‑year extension, valued up to $2.6 million, with a per‑minute price ceiling of $0.85. Language Line Services, Inc. was named the intended awardee. The work requires live verbal interpretation over the phone for a defined set of Med‑Cal threshold languages and additional languages, 8 am–6 pm (extended hours during enrollment), and includes on‑site implementation support and annual on‑site review meetings. Vendors must submit sealed hard‑copy proposals by May 5, 2017 and meet insurance, workers‑comp, and background‑check requirements.