RFP-OVER-THE-PHONE & VIDEO-REMOTE INTERPRETATION LANGUAGE SERVICES

The City of Boston is seeking a vendor to provide continuous, 24/7 over‑the‑phone and video‑remote interpretation services for its programs and operations. This open‑market solicitation calls for a provider capable of handling a high volume of language assistance requests across multiple languages, ensuring equitable access for residents with limited English proficiency. The contract will be awarded through an electronic bid process via the city’s supplier portal. • Scope: 24‑hour, year‑round telephone and video remote interpretation services. • Delivery: Electronic submission only; no electronic quotes allowed. • Requirements: Vendor must have capacity to support city‑wide demand and must meet the City of Boston’s procurement standards. • Timeline: RFP posted Oct 12 2026, bid opening Nov 6 2026 02:00 PM. • Contact: Ivie Creech‑Gray (Info Contact) for inquiries and clarification.