Emergency Call-Out Services

The City of Mesa is awarding a three‑year fixed‑price contract for 24/7 emergency call‑out (board‑up and restoration) services to three qualified vendors. The contract requires rapid response within 15 minutes of notification and on‑scene readiness within one hour, with penalties for non‑performance. Vendors must maintain stocked equipment, provide two qualified personnel per call, and meet insurance, licensing, and BBB rating requirements. The award value totals $10,000 per year for the consortium, with optional two‑year renewals. • Scope: Emergency board‑up, security, water removal, temporary fencing, shoring, and related disaster‑response tasks. • Award: Three vendors (Cadiente dba ServiceMaster Restoration, Damage Control Builders LLC dba DC Restoration, Titan Restoration of AZ LLC). • Terms: Fixed‑price, 3‑year base term, optional 2‑year renewals, CPI adjustments allowed, $500 penalty per missed response. • Requirements: Arizona contractor license, $1 M CGL, A+ BBB rating, 24‑hour staffing, full insurance, no subcontractors without approval. • Process: Published Aug 29 2024, questions due Sept 18 2024, bids due Sept 25 2024, NOIA Dec 30 2024, award Jan 7 2025.