Cloud Contact Center for Skype

This contract awards Snohomish County the provision of a cloud‑based contact‑center solution that integrates with Skype (referred to as “Clarity Connect” or an equivalent product). The county will purchase user licenses for up to 100 seats on a one‑year term, with the initial award covering 25 seats and the ability to scale. Perficient Inc. was selected as the successful vendor and will deliver the software, licensing, and annual maintenance under a fixed‑price arrangement. The contract is for one year with four optional one‑year extensions and requires delivery within ten days of order placement. • Scope: Cloud contact‑center platform (Skype/Clarity Connect) – up to 100 user licences, annual maintenance, and support. • Value: $64,800 total (unit price $54 per user per month × 12 months × 100 users). • Terms: 1‑year base term, up to four one‑year renewals; delivery within 10 days; no PCARD fees accepted.