In-person/onsite emergency & non-emergency interpretation services

This indefinite‑delivery/indefinite‑quantity (IDIQ) contract awards Metro the ability to procure on‑site emergency and non‑emergency interpretation services on a 24/7 basis. Two vendors were selected—one specializing in American Sign Language and the other offering a broad multilingual network—including medical interpretation with HIPAA training. The contract is evaluated on cost (40 %), qualifications (30 %), and methodology (30 %). Vendors must submit a cost spreadsheet, qualifications, methodology, and meet insurance requirements, with offers valid for 150 days. • Scope: 24/7 on‑site interpretation for emergency and routine situations, covering 50+ languages and medical settings. • Evaluation: Cost‑weighted 40 % plus equal weight for experience and approach; awards made to both selected vendors. • Requirements: ATA certification preferred, rapid 48‑hour response, invoicing within one week, and specific insurance coverages.