VoIP Telecommunications System

The Four Rivers Sanitation Authority (FRSA) in Rockford, Illinois issued RFP 21‑215 for a new VoIP telecommunications system to replace its legacy Avaya PBX. The contract calls for design, supply, installation, programming, testing, training, and support of an IP‑based phone system with features such as auto‑attendant, ACD, 9‑1‑1 compliance, redundancy, and optional hosted delivery. The solution must integrate with FRSA’s existing LAN/WAN, support PRI/SIP/analog PSTN, and include comprehensive documentation and a minimum one‑year warranty. The award appears to have gone to Telecom Innovations Group, with implementation slated to begin November 2021 for a base term of two years and up to two one‑year extensions. • Scope includes hardware (IP phones, switches, UPS), software licenses, and full services. • Mandatory compliance with Illinois procurement rules, insurance, and EEO requirements. • Vendor must provide itemized pricing, maintenance options, and lease financing if desired.