Firm-Fixed Price, Non- Personal, Commercial Service, Purchase Order for a maintenance and support subscription that will provide software updates, technical support, and continued compatibility with existing telecommunications environment.

The IHS Great Plains Area office is seeking a Service‑Disabled Veteran‑Owned Small Business to provide a one‑year maintenance‑and‑support subscription for its InformaCast mass‑notification system. The vendor must deliver uninterrupted software updates, technical support, and ensure continued compatibility with the agency’s existing VoIP telecommunications infrastructure. All work will be performed remotely; no on‑site visits are required. The contract will be awarded on a Lowest Price Technically Acceptable (LPTA) basis, with the award intended without discussions. • Provide active InformaCast subscription covering all licensed endpoints for the full performance period. • Deliver all software patches, upgrades, and bug fixes released during the contract year. • Offer 24/7 technical support, remote troubleshooting, and documentation of subscription renewal. • Meet federal IPv6, cybersecurity, and “no gray‑market” compliance requirements. • Ensure the subscription starts on 11/01/2027 and remains uninterrupted throughout the period.