Multnomah County Library is seeking a security incident reporting software solution to replace its current custom-built database web application. The new solution should provide a user-friendly interface for library staff to report and manage security incidents, including the ability to track incident reports, patron information, and exclusion details. The solution should also allow for customizable workflows, automated email notifications, and integration with other systems. The contract is expected to be awarded to a single vendor, and the contract term will be negotiated at the time of award.