Request for Proposal for Debt Collection Services

The University of Arizona, on behalf of the Arizona Board of Regents, is seeking a vendor to provide comprehensive debt‑collection services for student‑loan and tuition receivable accounts across the three public universities in Arizona (UA, ASU, NAU). The work includes pre‑collection communications, full‑scale collection activities for first and second referrals, litigation support, international collections, and extensive reporting in compliance with federal regulations (FERPA, HIPAA, Title 34 CFR) and university policies. Compensation is commission‑based (23 % on first placements, 28.5 % on second/third placements, 40 % on judgments) with no fixed dollar ceiling. Vendors must possess nationwide licensing, secure FTP data transfer capabilities, and meet substantial insurance minimums. The contract is initially one year, renewable up to a total of five years. • Provide pre‑collection letters (no cost to universities) and internal collection outreach (mail, email, phone, SMS). • Perform first‑ and second‑placement collection actions on federal student loans, institutional loans, tuition receivables, and international accounts, adhering to all applicable federal and state regulations. • Deliver monthly, weekly, and annual reports; maintain secure data exchange via FTP; meet insurance and compliance requirements; and accept commission‑based payment structure.