Request for Information (RFI) for the National Flood Insurance Program (NFIP)

The Federal Emergency Management Agency (FEMA) has issued an RFI to gather stakeholder input on a draft integrated contracting approach for the National Flood Insurance Program (NFIP). The agency seeks feedback on how to structure future contracts that will cover a wide range of services, including architectural‑engineer (A‑E) work, customer‑care operations, program‑management functions, and specialist expertise in flood‑insurance underwriting, claims, geospatial analysis, and disaster response. The RFI is not a solicitation for price proposals and does not obligate the Government to pay for responses. • Architect‑Engineer services: flood‑risk data production, validation, mitigation technical support, post‑disaster data collection, Section 406 mitigation assistance, building‑science expertise. • Customer‑Care & Stakeholder Engagement: contact‑center operations, communications, outreach, marketing, disaster‑messaging. • Program Management & Subject‑Matter Expertise: coordination, risk management, automation of business processes, insurance underwriting, claims support, GIS/data analysis, flood‑plain management, Community Rating System, and disaster‑operation support. • Additional unchanged support structures: O&M contracts for RAM, CIS, Pivot; short‑term Capability Development contract; NFIP Direct insurance contract; LOMA/LMR processing contracts. • The agency requests industry feedback on scalability, contract structure, automation priorities, risk mitigation, performance metrics, and potential gaps.