Citywide Merchant Card Processing

The City of San Diego is soliciting proposals from qualified firms to provide a city‑wide merchant card processing solution. The contract will replace the existing Fiserv processor and will cover all in‑person, kiosk, and online credit/debit card transactions across every City department and facility. The selected vendor must deliver secure PCI‑DSS compliant processing, EMV‑capable terminals, T+1 settlement, detailed BAI2‑format reporting for SAP reconciliation, and support for digital wallets and a 2.99 % in‑person service‑fee model. The engagement is a five‑year term with an anticipated SAP migration during the contract period. • Provide end‑to‑end card payment processing (authorization, settlement, charge‑back handling) for all City locations. • Supply or lease EMV‑capable hardware, ensure 48‑hour terminal replacement, and integrate with the City’s existing online CPP/Alacriti gateway. • Deliver secure, tokenized, PCI‑DSS compliant services with reporting portals, daily BAI2 statements, and support for SAP ECC 6.0 and future S/4 HANA reconciliation. • Price services on an interchange‑plus basis with a $0.03 per‑transaction fixed discount and a 2.99 % in‑person service‑fee.