337114 - ADOC Victim Advocacy Services

The Alabama Department of Corrections (ADOC) seeks a qualified vendor to establish a master agreement providing victim‑advocacy services for inmates who are victims of sexual abuse across all 26 state correctional facilities (approximately 21,000 inmates). The contract will cover a 24/7 toll‑free hotline and secure mail‑correspondence support, staffed by trained victim advocates who have completed roughly 40 hours of specialized training. The vendor must already operate an established hotline (minimum one‑year history) and maintain a confidential mailing address, and all personnel must pass ADOC background checks and complete additional PREA training. The initial contract term is 12 months with up to four optional one‑year extensions, for a potential total of five years. • Provide a 7‑day‑a‑week toll‑free hotline staffed by victim advocates (≥ 40 hours advocacy training). • Operate a secure mail‑correspondence service, processing incoming inmate mail ≥ 5 days/week and responding within one week. • Supply proof of existing hotline (≥ 1 year) and a secure mailing address, plus three references confirming capability. • Ensure all staff pass ADOC criminal background checks and complete ADOC‑provided PREA training before facility entry. • Bill monthly for all hotline and mail services; freight costs must be included in the bid price (FOB destination).