Nevada 211 Information & Referral Services & System

The Nevada State Purchasing Division is seeking proposals from qualified vendors to provide Nevada 211 Information and Referral Services and System services. The selected vendor will provide the State of Nevada and some neighboring communities with high-quality information about local health and human service programs. The scope of work includes overseeing all Nevada 211 program services, maintaining an up-to-date and comprehensive Resource Directory, capturing and reporting aggregate information about help-seekers, and managing the Nevada 211 website and mobile apps. • The contract term is expected to be four years, with an option to extend for an additional four-year term. • The contract value is not to exceed $2,748,564 over the four-year contract term. • The vendor must have experience providing information and referral call center services and must be able to maintain and enhance digital platforms such as databases, websites, and mobile apps. • The vendor must also be able to provide a comprehensive plan for using a new Resource Directory platform, with detailed timelines and activities that demonstrate uninterrupted service.