Time Study Services for Massachusetts DMH Rehabilitative Programs & Administrative Functions

The University of Massachusetts is seeking a qualified contractor to perform comprehensive time‑study services that will support cost allocation for the Massachusetts Department of Mental Health’s adult and adolescent rehabilitative programs and its administrative functions. The work includes quarterly random‑moment time studies for administrative staff, an annual study for rehabilitative program staff, development and maintenance of a proprietary time‑study tool, data collection, analysis, QA reviews, and delivery of findings to the university and the DMH. The contractor must demonstrate at least five years of experience in time‑study methodology, software customization, and prior work with governmental or health‑care entities, and be ready to sign the contract by 1 Nov 2026 with work commencing in Jan 2027. The contract is a fixed‑price, three‑year arrangement with optional two‑year extensions. Submissions are due 7 Aug 2026 via the UMass BuyWays portal, and all required security, privacy, and compliance questionnaires must be completed. • Perform quarterly administrative random‑moment time‑study (RMTS) and an annual rehabilitative program time‑study. • Deliver a validated time‑study tool, training materials, and detailed results within stipulated post‑quarter/annual timelines. • Provide ongoing support, stakeholder coordination, and compliance with HIPAA, privacy, and security requirements (including SOC 2/ISO 27001 attestations). • Meet mandatory qualifications: ≥ 5 years time‑study experience, ≥ 5 years software customization, prior government/health‑care projects, and ability to begin by 1 Nov 2026.