Medicare Plans Broker/Consultant/Enrollment and Call Center Administrator

The City of Bridgeport is seeking proposals for a Medicare Plans Broker/Consultant/Enrollment and Call Center Administrator to provide brokerage, consulting, enrollment, and call center services for a closed group of Medicare-eligible retired employees, as well as spouses or surviving spouses enrolled in the City/BBOE’s Medicare medical and prescription drug programs. The selected awardee will be responsible for assisting the City/BBOE in selecting carriers or third-party administrators for Medicare medical and prescription drug plans, providing enrollment, communication, call center services for Medicare-eligible retirees, and consulting services for retiree benefits related to Medicare. Some key responsibilities include: * Preparing specific components of Requests for Proposal for carriers/third-party administrators * Evaluating vendor responses relative to the City/BBOE’s benefit obligations and pricing requirements * Serving as a liaison between the City/BBOE and vendors * Maintaining a database of all eligible retirees and dependents under this plan * Operating and staffing a toll-free call center to assist retirees, dependents, and plan providers with issues related to medical and prescription plan coverage. The service period will last for no less than three years, commencing on January 1, 2026, and ending on December 31, 2028, with the option for two individual one-year annual renewals for FY 2029 and FY 2030.