Information Technology As-Needed Professional Services

The City of Santa Ana is seeking one or more qualified IT staffing firms to provide on‑demand, hourly‑rate professional services across a broad spectrum of technology specialties (application development, network engineering, cybersecurity, GIS, desktop support, project management, etc.). The work will be performed on an as‑needed basis with no guaranteed volume; staff must be able to respond on‑site within two hours of a request, wear city‑issued identification, and use the city’s IT Service Management system for ticketing. Providers are responsible for all employment costs, equipment, background checks (Live Scan cost covered by the city), and must submit fully‑burdened hourly rates. The contract is a multiple‑award, three‑year agreement with an option for a two‑year extension, and the City will award multiple vendors to compete for each assignment. • On‑site response required within 2 hours; staff must be local to Southern California. • Hourly, fully‑burdened rates (no reimbursable expenses) are the sole compensation mechanism. • Scope covers a wide array of IT roles—from developers and network engineers to GIS analysts and cybersecurity specialists. • No guaranteed staffing volume; historically 1–2 requests per year per vendor, with potential annual revenue up to $300 k.