Request for Qualifications- On-Call Information Technology Services

The City of Dublin (CA) is soliciting Statements of Qualifications (SOQs) from firms capable of providing on‑call IT support services on a time‑and‑materials, task‑order basis. The work is organized into six service categories ranging from general desktop/network support to citywide network security, traffic‑operations network security, field wiring and smart‑hands, physical security system integration, and on‑call electrical maintenance. The City plans to award contracts to roughly three to six firms for an initial three‑year term beginning January 19 2027, with an optional two‑year extension. Firms may qualify for one or more categories and must submit a concise SOQ (max 20 pages) by October 30 2026. Evaluation will be based on reputation, ability to perform, responsiveness, references, and rates. • Six distinct IT service categories (general support, network security, traffic‑ops security, field wiring, physical security systems, electrical maintenance) • Time‑and‑materials, task‑order contracts; no guaranteed volume • Initial term 3 years (Jan 19 2027), optional 2‑year extension • Award to 3‑6 firms; firms may bid on any subset of categories • Submission deadline Oct 30 2026 4 PM; questions due Oct 9 2026 • Evaluation criteria: reputation 25%, scope capability 30%, responsiveness 25%, references 10%, rates 10% • Required certifications (Cisco, Microsoft, VMware, security) and municipal experience preferred • Insurance and licensing requirements; contracts over $100,000 need City Council approval.