Ticketing/Help Desk System

Laramie County Community College (LCCC) is seeking proposals from qualified vendors for a comprehensive, enterprise service management solution capable of supporting multiple operational functions across the institution. The solution should support both IT and non-IT departments and provide the flexibility to segment workflows, data, and access by functional area while leveraging a centralized platform. The selected solution should enhance cross-departmental collaboration, support regulatory and operational compliance, and streamline institutional processes through configurable workflows, automation, and reporting. Key features of the solution include: • IT and campus-wide Help Desk ticketing • IT asset and inventory management • Project management • Contract renewal management • Customizable and dynamic request forms • Intuitive, end-user self-service portal • Centralized, accurate inventory of IT and non-IT assets • Asset lifecycle tracking and accountability • Contract tracking, renewal planning, and spend management • Budget preparation support for contract renewals • Integration with enterprise systems and APIs • Security, privacy, and compliance controls • System reliability, availability, and scalability • Mobile-friendly interfaces or mobile application support • Reporting, dashboards, and analytics The successful firm will work in cooperation with the Integrated Technology Services team, and all implementation, configuration, and deployment services must be performed by the proposing vendor. The term of the agreement shall be for a minimum three (3) year period with an option to renew for two (2) additional one-year terms.