Fraud Bureau Reporting System

The State of Delaware’s Department of Insurance seeks a vendor to design, implement, and maintain a secure, internet‑based Fraud Bureau Reporting System. The solution must store confidential fraud data, provide robust reporting and case‑management capabilities, migrate roughly 14,580 historical PDF case files, and comply with GLBA, HIPAA, and state security policies. Ongoing support, training at a single site, and regular reporting (monthly usage, quarterly subcontractor spend, and Delaware‑resident employment) are required over a three‑year base term with two optional one‑year extensions. • Develop and host a secure, web‑based reporting and case‑management platform (minimum 5 GB storage, T1 connection). • Migrate existing case data (≈14,580 PDFs) within 30 days of contract start without loss. • Provide licensing, installation, upgrades, training, 24/7 emergency support, and annual pricing; comply with GLBA/HIPAA and Delaware Technology & Information standards. • Deliver mandatory monthly and quarterly reports and an annual “Employing Delawareans” demographic report. • Contract length: 3‑year base term, with two possible 1‑year extensions; vendor must hold specified insurance and maintain U.S.‑based personnel.