SB-I000900A Unified Communication Systems

Shelby County is seeking a cloud‑based Unified Communications‑as‑a‑Service (UCaaS) platform to replace its current RingCentral system. The contract will provide a large‑scale subscription for 5,500 primary seats plus a suite of additional voice, SMS, device, and professional‑service components, with an initial 12‑month service period and up to two one‑year renewal options. Vendors must submit a sealed bid by the March 26, 2026 deadline, meet “Or Equal” product requirements, hold required Tennessee licenses, and comply with drug‑free workplace and EOC labeling rules. The award will be made by the Purchasing Administrator (and possibly the Board of Commissioners for amounts over $50 k).