ERP Production Support RFP

The State of Illinois Department of Innovation and Technology seeks a vendor to provide a ten‑year, agency‑specific contract for ERP production support. The contractor will deliver ongoing maintenance and operations (M&O) services for SAP Finance, SuccessFactors HCM, Business Objects, HANA, GRC, and related applications, while also supporting optional Enhanced Process Improvement (EPI) projects on a fixed‑fee basis. Required staffing includes senior on‑shore resources (Director, Manager, Lead) and a large pool of technical specialists to cover 24/7 monitoring, incident management, change control, reporting, and interface administration. The solicitation emphasizes compliance with Illinois security standards, BEP/VBP diversity goals, and mandatory submission of technical, diversity, and pricing attachments via the BidBuy portal. • Fixed monthly rate for comprehensive M&O services covering ~76 finance agencies and ~85 HCM agencies. • Optional EPI work priced separately, requiring detailed proposals for each enhancement. • Mandatory on‑shore senior staff, 24/7 support, and extensive reporting (monthly operations, incident metrics, SLA compliance). • Vendor must meet stringent security requirements (NIST 800‑53 baseline, data‑center residency, AI disclosure restrictions) and submit BEP/VBP utilization plans.