Online and Remote Tutoring Request for Information

Minnesota State is conducting an RFI to understand the current marketplace for online and remote tutoring services that can be managed at an institution level. The university system serves roughly 300,000 students across 26 colleges and 7 universities, and it seeks solutions that can scale to this size while meeting privacy, accessibility, and academic‑integrity standards. Respondents must detail their solution’s delivery model (human, hybrid, AI‑enabled), subject coverage, equity‑access features, integration capabilities, pricing, implementation plan, and support structure. The information gathered will shape future procurement steps such as pilots, demonstrations, or a formal RFP. • Provide an overview of your organization, experience with large multi‑campus higher‑education clients, and the tutoring delivery model(s) you offer. • Detail subject‑area coverage, equitable‑access provisions (low‑bandwidth, mobile‑only, rural learners), and upload a subject‑service matrix. • Explain technology‑enabled features, AI governance, integration with LMSs, pricing structure, implementation timeline (target go‑live by 1 April 2027), and post‑implementation support.