The Pennsylvania Department of Education, on behalf of the State Board of Private Licensed Schools and the State Board of Higher Education, is seeking a vendor to operate a secure, long‑term central repository for student transcripts from private licensed schools and, optionally, higher‑education institutions. The vendor will ingest, store, safeguard, and service both historical and current transcripts (paper and digital), manage upload protocols, provide technical support, handle verification and payment processes, and deliver regular financial and service reporting. The contract is a five‑year, statewide effort with no cost to the Commonwealth; revenue is generated through fees charged to schools, students, and third parties. Key responsibilities include FERPA‑compliant security, disaster‑recovery planning, transition planning, and 24/7 technical support.
• Store ~940,000 existing closed‑school transcripts plus an estimated 300,000 historical records and 65,000 new transcripts per year.
• Provide secure upload portals, identity verification, and payment processing for transcript requests.
• Deliver transcripts within 5 business days of request and payment.
• Produce semi‑annual financial and service reports to the Department.
• Maintain FERPA‑compliant data security, backup, and breach‑notification procedures.
• Develop transition and emergency‑continuity plans; support ADA‑compliant web interface.
• Contract length: 5 years, with a mandatory two‑year price freeze and optional fee adjustments thereafter.