Specialized People Search and Family Finding Services

The State of Idaho’s Department of Health and Welfare is seeking a vendor to provide rapid, specialized person‑search and family‑finding services for the Division of Child, Youth, and Family Services. The contractor will use publicly available databases and social‑media sources to locate subjects, relatives, and associates, delivering a searchable “search product” within 24 hours of each referral. A clean, ad‑free web portal must be provided for agency staff, with 8 a.m.–6 p.m. MT phone support and online tutorials. Monthly reporting on the volume of referrals completed and invoicing are required, and the contract is a five‑year fixed‑unit‑cost IDIQ covering an estimated 500 searches per year. • Perform name‑based investigations using tools such as TransUnion Risk, TLOxp, and public records. • Deliver results (contact info for subject, relatives, associates) within 24 hours via an online interface. • Provide 8 a.m.–6 p.m. MT technical support, training materials, and monthly service reports. • Comply with Idaho insurance minimums, HIPAA, and state‑specific certification statements; no tiered pricing allowed—single fixed unit price for the entire contract term.