Request for Proposal for Debt Collection Services

The University of Arizona, on behalf of the Arizona Board of Regents, is seeking a vendor to provide comprehensive debt‑collection services for its three flagship campuses (UA, ASU, NAU). The contract covers pre‑collection communications, full‑collection activities on federal student loans and general university receivables, litigation and judgment collections, and extensive reporting requirements. Compensation is strictly commission‑based, with rates ranging from 23% to 40% depending on referral tier and service type, and the contract runs for an initial one‑year term with up to four one‑year renewals. • Scope includes federal student‑loan collections, general tuition/receivable collections, international collections, and litigation support. • Vendor must maintain nationwide licensing, secure FTP data transfers, separate invoicing by loan program, and deliver monthly, weekly, and annual reports. • Required insurance minimums total $1‑2 M per policy, and the vendor must comply with FERPA, HIPAA, PCI‑DSS, and other federal/state privacy regulations.