EFC - WorldApp Key Survey Software license and support

The Idaho Department of Health and Welfare is requesting an exemption from competition for the purchase of WorldApp Key Survey Software license and support. The department uses this software as an analytical tool to improve performance and efficiency, and it is a critical partner for the continued support, maintenance, updates, and licensing of all department surveys. The exemption is requested due to the impracticality of competition, as WorldApp is the sole designer and maintainer of this proprietary software. • The software is used to generate statistical reports and bulk mailings. • It allows for the creation and saving of bulk forms used by various programs. • The department may lose access to collected survey data if the service is disrupted. • Manual generation of surveys can take up to 15 hours depending on complexity and the number of questions.