IT End-User Help Desk and Support Services

The Department of Health, Adult Mental Health Division, is seeking a vendor to provide IT end-user help desk and support services. The services will be performed for a period of 12 months. The vendor will be required to provide support for the Adult Mental Health Division and Hawaii State Hospital. The solicitation includes instructions for vendors, including the requirement to include all applicable fees and charges in the price submitted. Vendors must also comply with all applicable state and federal statutes, and provide proof of compliance through the Hawaii Compliance Express (HCE) system or via paper documentation. • The vendor will provide IT end-user help desk and support services to the Adult Mental Health Division and Hawaii State Hospital. • The services will be performed for a period of 12 months. • The vendor must include all applicable fees and charges in the price submitted. • The vendor must comply with all applicable state and federal statutes. • The vendor must provide proof of compliance through the HCE system or via paper documentation.