State of Delaware’s Group Vision Insurance

The State of Delaware, Department of Human Resources, is seeking professional services to administer its vision insurance benefit. The selected vendor will be responsible for providing competitive premium rates, a strong network of providers, timely claims processing, and excellent customer service. The vendor must also have experience in providing vision insurance programs for large municipalities and state governments. The RFP includes a detailed scope of services, minimum requirements, and evaluation criteria. Interested vendors must submit their proposals electronically through the ProposalTech application by the deadline. Key aspects of the job include: • Providing competitive premium rates and plan designs • Having a strong reputation and historical experience in the vision insurance market • Possessing an extensive network of providers in Delaware • Processing and paying claims in a timely manner • Providing excellent customer service to participants • Possessing the capability to accept electronic transfer of enrollment and payroll files • Providing ease of access to a member-facing secure web portal for enrollment and account information • Offering state-of-the-art administrative services, including a web portal for program management • Supporting the State with communication to all eligible employees about the vision insurance program • Providing excellent account management services to the SBO, including timely reporting and superior implementation support • Agreeing to guarantee the vendor's own performance