NP RFP- ADPH Vital Records Processing Services

The Alabama Department of Public Health’s Center for Health Statistics is seeking a vendor to operate a comprehensive Vital Records Processing Service. The contractor must provide end‑to‑end processing of vital‑record requests via telephone/fax call‑center, in‑person self‑service kiosks, a funeral‑home web portal, mail handling, and a fully compliant online ordering system. All services must be HIPAA, PCI‑DSS Level 1, and Section 508 (ADA) compliant, with full call recording, identity authentication, and same‑day fee settlement to the agency. The vendor must supply U.S.‑based personnel with at least three years of comparable governmental experience, three active references, and be able to go live within 60 days of award. The contract is up to five years (initial two‑year term with optional two‑year and one‑year renewals) and the supplier assumes all liability for chargebacks and data‑breach notifications. • Telephone/Fax processing with 7 a.m.–7 p.m. CST coverage, Spanish support, and secure payment processing. • Installation and maintenance of self‑service kiosks integrated with the state’s ViSION system. • Development/operation of a funeral‑home portal and secure mail‑order processing. • Web‑based ordering platform with PCI‑DSS Level 1 environment, overnight courier shipping guarantee, and data‑breach notification protocols. • Mandatory compliance with HIPAA, PCI‑DSS, and ADA; full battery‑backup/generator support; and ability to demonstrate capabilities live to CHS management.