Third-Party Administrator for Workers' Compensation Program

The City of Pasadena is seeking a Third-Party Administrative firm to manage and provide claims administration services for its Workers' Compensation program. The selected vendor will be responsible for administering approximately 601 open claims across all City departments. The City is looking for a vendor with demonstrated expertise in California Workers' Compensation ADR programs and a proven track record of collaborative, compliant, and solution-oriented partnership. The vendor must provide system access for City staff for claims administered by the City of Pasadena and include pricing variability in case the City procures a claims management system during the contract. Some key responsibilities of the vendor include: • Providing Workers' Compensation administration for all City departments with all dates of injury • Managing and providing claims administration services to further the City's Workers' Compensation program • Including system access for City staff for the claims administered by the City of Pasadena • Providing pricing variability should the City procure a claims management system during the contract • Demonstrating expertise in California Workers' Compensation ADR programs • Having a proven track record of collaborative, compliant, and solution-oriented partnership. The City's organizational structure for the Workers' Compensation Section includes a Claims Supervisor, two Claims Examiners, and one Senior Office Assistant. The Senior Office Assistant provides clerical support for the City's claims department. The files are assigned based upon an alphabetical split, with one examiner assigned to last names beginning A-K, and the other assigned to L-Z. The Examiner's caseloads include maintenance claims.