25NS1134 Invitation for Bid - Phone Line Interpreter Services

The California Public Utilities Commission (CPUC) seeks a qualified vendor to provide live, over‑the‑phone interpreter services for its staff and the public, covering a broad set of languages. The contract will run from October 1 2026 through June 30 2027, with an option to extend for one additional year. Bidders must meet stringent interpreter qualification standards, maintain robust data‑privacy safeguards, and submit a single per‑minute rate for all languages. The solicitation includes clear deadlines for questions, proposal submission, and award, and rewards small‑business and DVBE participation. • Provide real‑time telephone interpretation for CPUC callers (8 am‑5 pm M‑F, excluding CA state holidays). • Minimum language coverage includes Spanish, Cantonese, Mandarin, Korean, Tagalog, Vietnamese, Russian, Armenian, Farsi, Arabic, Japanese, and Punjabi (and any additional languages as needed). • Interpreters must hold recognized certifications or meet detailed fluency‑testing and experience criteria; documentation must be provided upon request. • Contractor must adhere to strict confidentiality, security‑incident reporting, insurance, and record‑retention requirements, and disclose any use of generative AI.