Rental Registry Database and Portal

The City of Pasadena Rent Stabilization Department is soliciting a vendor to design, implement, operate, and maintain a fully hosted, web‑based Rental Registry system. The platform must allow landlords to register units, update tenancy data, apply for fee exemptions, pay registration fees (eCheck or credit/debit), and upload required notices. It must support online payments, integrate with Tyler Cashiering, and provide secure document submission in compliance with City Charter Article XVIII and applicable laws. Approximately 26,000 rental units are currently registered; the system will be used year‑round for events such as occupancy changes, rent increases, and ownership transfers. The top three scoring proposals will be invited to product demonstrations during the week of December 7‑10, 2026. • Fully hosted SaaS portal for 26 000+ rental units • Landlord self‑service: registration, updates, exemption requests, fee payments • Integration requirement with Tyler Cashiering and support for eCheck/credit‑card processing • Secure document upload and compliance reporting per Charter Article XVIII • Mandatory pre‑proposal meeting (non‑mandatory attendance) on Nov 3, 2026; Q&A deadline Nov 12, 2026; proposal due Nov 20, 2026 • Post‑award: implementation, ongoing operations, and maintenance (likely multi‑year)