Merchant Card Processing Services

The City of Carrollton is seeking a vendor to provide merchant card processing services that integrate with its existing VertexOne utility billing platform and current payment gateway (InvoiceCloud/BlueFin). The contract will support the city’s current operational environment, with optional recommendations for gateway consolidation, UI enhancements, or system modernization, provided all impacts are clearly documented. The awarded vendor must be ready for a go‑live window in Summer/Fall 2027 and will enter a six‑year agreement with two optional two‑year renewal periods. Proposals are evaluated on technical solution (35%), price (20%), qualifications (15%), customer support (15%) and implementation approach (15%). Submissions are due 16 Sept 2026; questions were due 20 Aug 2026. • Scope: transaction processing, PCI‑compliant gateway services, integration with VertexOne, support for existing Fiserv/First Data relationship, optional UI/architecture improvements. • Contract term: 6 years (plus up to two 2‑year renewals). • Go‑live target: Summer/Fall 2027. • Required attachments: questionnaire, system compatibility matrix, client references, pricing assumptions, W‑9, conflict‑of‑interest questionnaire, hub certification. • Evaluation criteria weighted heavily toward technical solution and price. • No mandatory pre‑bid meeting or site visit; all questions answered via Q&A addenda.