Language and Communication Access Solutions

The New Hampshire Department of Health and Human Services is seeking a vendor to provide language and communication access services for individuals who are deaf, have hearing loss, are blind, have low vision, have speech impairments, do not speak English, or have Limited English Proficiency (LEP). The vendor will provide services in multiple settings, including on-site, in the community, over the phone, and via virtual meeting platforms. The services include scheduled spoken language interpretation, scheduled signed language interpretation, communication access real-time translation (CART), scheduled reader services, written translation services, on-demand video remote interpretation (VRI), and on-demand over-the-phone interpretation (OPI). The vendor must ensure that services are available 24/7 and that interpreters meet minimum requirements, including linguistic competency and proficiency in both English and at least one other language. The vendor must also provide a centralized appointment scheduling system and ensure that all data is maintained in compliance with applicable confidentiality standards. • The contract will be for a period of two years, with the option to extend for up to five additional years. • The vendor must be ready to provide all required services on July 1, 2026. • The Department anticipates using Federal, General, and Other funds for the resulting agreement. • The vendor must comply with all applicable federal civil rights laws, including Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act of 1990, and Section 504 of the Rehabilitation Act of 1973.