Description
The New York City Department of Correction is soliciting a single “all‑purpose” vendor to modernize and operate its commissary program for persons in custody. The vendor will be responsible for purchasing, storing, fulfilling, packaging, and delivering individualized commissary orders, integrating with the agency’s financial management system, and providing a help‑desk operating 16 hours per day, five days a week. The contract is a firm‑price, five‑year agreement (with two optional two‑year renewals) and has an estimated procurement value of $60 million.
• Supply, inventory, and secure delivery of food, beverage, hygiene, and other personal items to DOC facilities.
• Real‑time integration with DOC’s commissary management system (IFCOM) and compliance with NYC food‑safety standards.
• Provide staffing, a secure “Securepak” program, and a 24/7 help‑desk while meeting stringent security, background‑check, and data‑privacy requirements.