Request for Proposal for Debt Collection Services

The University of Arizona, Arizona State University, and Northern Arizona University are seeking a vendor to provide comprehensive debt‑collection services for student‑loan and tuition receivable accounts. The work includes pre‑collection communications, internal collection activities, placement of accounts with collection agencies, ongoing performance monitoring, detailed reporting, and compliance with federal and state regulations. The contract is commission‑based (23 % on first‑placement recoveries, 28.5 % on second‑placement recoveries) with a one‑year initial term renewable up to five years, and requires substantial insurance coverage and adherence to privacy statutes. • Provide pre‑collection letters (no cost to universities) and internal collection outreach (mail, email, phone, SMS). • Place accounts with collection agencies (first‑ and second‑placement) and report recoveries, maintaining separate invoicing by loan program and referral tier. • Deliver extensive monthly, weekly, and annual reports; comply with FERPA, HIPAA, GDPR, and PCI‑DSS; maintain required insurance limits and be licensed in all 50 states.