TLARC-RFI-817 DEBT COLLECTION SERVICES FOR THE CODE ENFORCEMENT DEPARTMENT

The County of Riverside’s Code Enforcement Department is seeking information from qualified debt‑collection agencies to assess market capability for future procurement of collection services. The RFI requests details on agency experience, fee structures, compliance programs, data‑security certifications, reporting capabilities, and implementation timelines. Respondents must describe how they would intake delinquent accounts, conduct skip‑tracing, perform collection outreach under FDCPA/FCRA/TCPA, manage payment processing, and provide monthly reconciliation reports. The goal is to shape a future solicitation (RFP/RFQ) for third‑party collection of unpaid fines, penalties, and liens. • Purpose: market research for future debt‑collection contract for Code Enforcement violations. • Scope: account intake, skip‑tracing, collection outreach, payment processing, reporting, compliance, data security. • Required response items: firm overview, service approach, fee models, reporting samples, compliance/licensing, security certifications, references, implementation timeline. • Deadline for questions: 11/5/2026; final RFI response due 11/17/2026. • No commitment to award; information will inform a future solicitation.