Description
The Maryland Transportation Authority (MDTA) seeks a qualified collection agency to perform full‑service debt collection on out‑of‑state tolls, civil penalties and related fees for vehicles registered outside Maryland, DC, US territories, Canada or Mexico. The contractor will receive placed accounts (minimum $15 per account) on a daily/weekly basis, must process payments through the State Treasurer’s platform, provide detailed reporting, maintain PCI compliance, and support MDTA’s back‑office systems via secure data exchange. The contract is a firm‑fixed‑unit‑price agreement with an indefinite‑quantity scope, lasting a three‑year base period with an optional two‑year extension. Competitive sealed proposals are due December 15, 2026.
• Scope: Full‑service collection for E‑ZPass, Pay‑By‑Plate, Video Toll accounts (out‑of‑state owners).
• Minimum qualifications: ≥3 years collection experience, ≥350 k accounts/year with a government toll agency, Maryland collection‑agency license, PCI compliance, payment‑processing capability.
• Deliverables: Daily/weekly account uploads, initial debtor notice within 7 days, regular status reports, web‑portal read‑only access for MDTA, compliance with audit and security requirements.
• Contract type: Firm‑fixed‑unit‑price, indefinite‑quantity; 3‑year base + 1 × 2‑year option.
• Evaluation: Technical and financial criteria; no multiple/alternate proposals.