Employee Assistance & Wellness Services / HR

The City of Worcester is procuring a three‑year Employee Assistance Program (EAP) to serve roughly 2,100 city employees and their families. The contract requires 24/7 crisis‑line staffing, on‑site and virtual counseling, substance‑abuse services for DOT‑CDL drivers, comprehensive wellness programming, and regular utilization reporting. All proposals must meet 34 mandatory criteria, after which they are scored on 12 comparative factors to determine the “most advantageous” offer. AllOne Health was awarded the contract. • 24 × 7 mental‑health crisis line staffed by RN or master‑level social worker • Unlimited counseling sessions (up to 11 per employee/problem) and DOT‑CDL substance‑abuse assessments • On‑site/virtual trainings, wellness resources, financial‑legal referrals, and monthly communications • Quarterly utilization reports and continuous coordination with HR • Fixed per‑employee‑per‑month pricing for the full three‑year term