Online Customer Contact Services

This solicitation pertains to the provision of online customer contact services, a cloud‑based contact‑center solution, identified under commodity “Online Customer Contact Services.” The request for proposals (RFP #21) was opened on April 25, 2018, and the award was made to NICE inContact, a leading provider of contact‑center as a service (CCaaS) platforms. The agency directing the procurement is the Procurement Services office ([email protected]). No further details on contract term, pricing, or award dates were disclosed. • Commodity: Online Customer Contact Services (cloud‑based contact‑center platform). • Awarded Vendor: NICE inContact (single‑award). • Agency Contact: Procurement Services ([email protected]).