Unified Communications and Contact Center Replacement

This contract concerns the replacement of the school district’s unified communications system and contact‑center solution, encompassing hardware procurement, installation, configuration, integration, and related professional services. The solicitation attracted multiple responsive vendors, but the award was made to NWN Carousel, Inc., with an approximate three‑year total cost of $965,958. The evaluation used a four‑criterion scoring system (price, technical, capacity, demonstration) with a 70‑point threshold for demonstration eligibility. The procurement was conducted through a competitive bid process administered by Washington County Public Schools. • Scope: Unified communications platform replacement, contact‑center infrastructure, hardware, implementation, and training. • Award: Single‑award to NWN Carousel, Inc.; contract value roughly $0.97 M over three years. • Evaluation: Multi‑criteria scoring (price, technical, capacity, demo) – vendor met ≥70 % threshold. • Agency: Washington County Public Schools Purchasing Department (MD).