RFR 2026.05 Civil Process Server

The Massachusetts Office of the Inspector General (OIG) is seeking a vendor to provide civil service of process and related services on an as-needed basis. The vendor must have expertise in civil summons service and be able to provide complete service anywhere within the state of Massachusetts. The contract term is expected to be 24 months, with an option to extend for an additional 3 years. The OIG will evaluate responses based on the vendor's approach to providing the services, cost proposal, and experience and references. Key requirements include: • Ability to provide complete service anywhere within the state of Massachusetts • Complete service of summons, motions, or other documents within 48 hours of receipt • Allow the OIG to provide documents to be served to a dedicated point of contact through electronic means • Attempt service a minimum of three times • Document all service attempts including date, time, address, and outcome • Provide the OIG with confirmation of a complete and accurate record of proof of service • Provide rush/same-day service when needed • Maintain confidentiality regarding documents served in accordance with applicable law • Appear and comport themselves in a professional manner