EMS Collection Agency Services

The City of North Las Vegas is seeking a full‑service collection agency to recover delinquent Emergency Medical Services (EMS) patient bills. The contract will handle primary placements of accounts that have been unpaid for three billing cycles, encompassing roughly 10,094 back‑logged accounts valued at $8.94 M and an anticipated ongoing flow of about 421 new accounts per month (≈ $1.12 M). The vendor must operate a U.S.‑based call center, comply with Nevada medical‑collection laws, provide $2 M professional liability coverage, and allow the City auditor reasonable access to records. No incumbent exists; the award is expected early 2026 with service starting April/May 2026. • Collect private‑consumer EMS bills after three months of non‑payment (primary placement). • Manage an existing backlog of ~10 K accounts (~$8.9 M) and a steady inflow of ~421 accounts/month. • Must maintain U.S. call‑center location, $2 M per occurrence/aggregate liability insurance, and permit audit access. • Proposal due Dec 29 2025 1 PM via NGEM; pre‑proposal meeting held Dec 2 2025 (optional). • Award anticipated Feb/Mar 2026; contract start Apr/May 2026.