UMass Chan Security Systems RFP

University of Massachusetts Chan Medical School Facilities department is seeking an experienced vendor to manage and support its security‑system infrastructure—including access‑control and CCTV—across the UMass Chan campus and UMass Memorial Health. The contract will cover software licensing, patch updates, hardware repairs, labor for system administration, and other direct costs on a multi‑year basis. • Provide ongoing administration of Lenel, Traka, and Genetic security‑system software (licenses, patches, updates). • Perform repairs and maintenance on access‑control hardware (doors, panic devices, call boxes) and CCTV cameras with varied service‑window rates (business hours, evenings, weekends, emergencies). • Supply fully‑burdened labor rates for project managers, engineers, and support staff, plus any other direct costs needed to sustain system performance. • Submit annual pricing for a three‑year term, with bids to be submitted electronically via the Jaggaer BuyWays portal by 5 May 2026.