Third Party Administrator Service for Liability Claims

The City of New Haven and the Board of Education are seeking a third-party administrator to handle liability claims, including general liability, automobile liability, law enforcement liability, and employment practices liability. The selected provider will be responsible for intake, investigation, evaluation, reserving, and resolution of claims in accordance with applicable laws and City-specific protocols. The provider will work in coordination with the City's Corporation Counsel to ensure oversight of claim decisions and maintain consistent communication with the City. Some key requirements include: • A minimum of five years of experience in liability claims administration in a municipal or educational setting • Claims personnel must be certified claims adjusters with comprehensive knowledge of Connecticut state laws • The ability to provide monthly and annual reports, as well as access to an online claims management system • A clear fee structure that outlines any service fees, administrative costs, and contingency fees The City is looking for a provider that can deliver services in a professional manner, demonstrating attention to detail and knowledge of best practices in liability claims administration.